A Healthcare Network
A network of 25 medical clinics across NSW and Victoria, providing comprehensive healthcare services to over 200,000 patients.
Problem Statement
The client needed a secure patient portal that allowed appointment booking, medical record access, telehealth consultations, and prescription management while maintaining strict healthcare security standards.
Patients had no way to access their medical records online, leading to excessive phone calls and admin overhead. The lack of telehealth capabilities became critical during pandemic restrictions, causing patient churn.
Goals & Objectives
- Provide 24/7 access to medical records
- Enable online appointment booking and management
- Implement secure telehealth video consultations
- Reduce administrative workload by 50%
- Achieve healthcare compliance standards
- Improve patient engagement and retention
Our Approach
How we planned and executed the solution
Compliance Review
User Research
Security-First Design
Iterative Development
What We Delivered
A comprehensive patient engagement platform that puts healthcare access in patients' hands while maintaining the highest security standards.
Core Features
- Secure patient registration and authentication
- Medical record viewing with document upload
- Real-time appointment scheduling
- HD video consultations with screen sharing
- Prescription requests and refill management
- Push notifications for appointments and results
- Secure messaging with healthcare providers
- Integration with pathology and imaging services
Technologies Used
Implementation Phases
Total project duration: 6 months
Security & Compliance
3 weeksSecurity architecture and compliance framework setup
Core Platform
6 weeksPatient registration, authentication, and record access
Telehealth Integration
4 weeksVideo consultation and real-time messaging features
Mobile Apps
5 weeksiOS and Android app development
Testing & Launch
4 weeksSecurity audit, penetration testing, and staged rollout
Challenges & Solutions
Real challenges we faced and how we solved them
Challenge
Healthcare compliance requirements
Solution
Engaged healthcare compliance consultants and implemented comprehensive audit logging
Challenge
EHR system integration
Solution
Developed custom HL7 FHIR adapters for seamless data exchange
Challenge
Video quality in low bandwidth
Solution
Implemented adaptive bitrate streaming and fallback to audio-only
The Impact
Measurable outcomes that made a real difference
“The patient portal has revolutionized how we interact with patients. The telehealth feature was crucial during the pandemic and continues to be heavily used.”
Project Summary
The client has transformed patient care delivery with over 150,000 active portal users. Telehealth consultations now account for 35% of all appointments, improving accessibility for rural patients and reducing clinic overcrowding.
Key Takeaways
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