A Restaurant Group
A restaurant group operating 15 popular restaurants across Sydney and Melbourne, known for contemporary Australian cuisine and exceptional service.
Problem Statement
The client with 15 restaurant locations needed a unified ordering system for dine-in, takeaway, and delivery with kitchen display integration, inventory management, and loyalty programs.
Each location used different systems, making centralized management impossible. Customer data was siloed, preventing effective loyalty programs and marketing.
Goals & Objectives
- Unified ordering across all channels
- Real-time inventory sync across locations
- Customer loyalty program with mobile app
- Kitchen display system integration
- Centralized reporting and analytics
- Reduce order errors and wait times
Our Approach
How we planned and executed the solution
Operations Audit
System Integration Planning
UX Research
Phased Rollout Strategy
What We Delivered
An omnichannel ordering ecosystem that unifies dine-in, takeaway, and delivery while providing deep customer insights.
Core Features
- QR-based table ordering for dine-in
- Branded mobile apps for iOS and Android
- Online ordering website
- Kitchen display system integration
- Real-time inventory management
- Loyalty program with gamification
- Targeted push notifications
- Comprehensive sales analytics
Technologies Used
Implementation Phases
Total project duration: 3 months
Core Platform
3 weeksBackend, menu management, and order processing
Mobile Apps
4 weeksCustomer-facing iOS and Android apps
Kitchen Integration
2 weeksKDS integration and printer setup
Loyalty System
2 weeksPoints, rewards, and gamification features
Rollout
2 weeksStaff training and phased deployment
Challenges & Solutions
Real challenges we faced and how we solved them
Challenge
POS system integration
Solution
Built custom adapters for multiple POS systems across locations
Challenge
Peak time performance
Solution
Implemented load balancing and caching for 10x normal traffic handling
Challenge
Menu synchronization
Solution
Created centralized menu management with location-specific overrides
The Impact
Measurable outcomes that made a real difference
Project Summary
The client has unified operations across all 15 locations, with digital orders now representing 60% of total revenue. The loyalty program has 50,000+ active members driving repeat business.
Key Takeaways
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